Shipping & Terms

ZAN + ME

Shipping & Terms

Our Process

All our ceramics are hand-thrown and built by Mecki. After their 1st bisque firing in the kiln, they are painted with a combination of pre- and self-mixed glazes. They then go onto their 2nd, much higher firing in the kiln. Using the Decal method, some pieces are embellished with Zanna's illustrations, whereupon they have their 3rd and final firing in the kiln.

As all our pieces are handmade in small batches some variations in form and glazing do occur. This makes each new item unique and adds an artisan charm.


Care

All pieces are food safe an made with non-toxic clays and glazes.

Unless otherwise stated, due to the high temperature at which our ceramics are fired, most of our functional items are dishwasher and oven safe. Non-functional pieces are best washed in soapy water.

We use the Decal method of applying Zanna's illustrations to ceramics. Fused right into the surface at a kiln firing of nearly 850 degrees C, these images are fade and mark resistant.




Delivery

All orders are packaged and shipped from the United Kingdom. Ready To Ship pieces are dispatched within 1-3 business days of cleared payment. Most are sent out the next working day. We use Royal Mail wherever possible. Delivery time should be 1-3 business days.

If you are ordering from overseas please let us know what you are thinking of ordering and we will calculate the shipping cost for you.


Returns

We take great care with packaging and breakages are very rare. Should it happen to you, please email us a photo of the damaged item within 24 hours upon receiving and we will replace or refund as you prefer. The same applies if you happen to not be satisfied with your purchase. Unfortunately we cannot reimburse postage.


Custom + Made To Orders

We often accept Made To Orders for items currently out of stock. Please note that pieces take approximately 4-6 weeks to create and ship.

We can also accept custom orders. Please contact us to discuss.


Thank you and happy shopping!