General Info

ZAN + ME

General Info

Our Process
Working mainly with stoneware clays, our ceramics are hand-thrown and built by Mecki. After extensive drying they go through 3 firing cycles taking 30 hours with the kiln temperature rising to 1000C, 1260C and 850C.  Glazing happens after the first emergence from the kiln. Illustrations are added between the 2nd and final firing.

As all our pieces are handmade in small batches some variations of form and glazing do occur. Of course, it’s these differences that give each piece its unique character and enhances its artisan charm.


Use
Our ceramics are food-safe and lead-free.  Illustrations are integral to the glaze and won’t fade over time.
Whilst it’s a fact that handmade ceramics do not offer the degree of strength of high quality industrial ware, our stoneware is nevertheless very robust. Yet to preserve its beauty longterm, we advise hand-washing and only occasional oven use.


Delivery
We dispatch promptly – where possible within 24 hours.
Smaller parcels are sent by Royal Mail.  Larger/heavier boxes go by Courier.
Estimated delivery time: UK 1-2 days / International 3-10 days.
You will be notified promptly, should a piece be out of stock.
All orders are packaged and shipped from Hythe, Kent, UK.


Returns
We take great care with packaging and breakages are rare.  Should it happen to you, please email us a photo of the damaged item within 24 hours of receipt and we will replace or refund as you prefer.  The same applies, should you be unhappy with your purchase.  Unfortunately we’re not able to refund postage.


Made to order
Where possible we’re happy to make for you any items not currently stocked. As a rule, we’re not able to accept custom orders.  However, if there’s something you’ve set your heart on, please do contact us to discuss.


Carbon footprint
We recycle our materials, use responsibly sourced products and harvest solar energy to power our kilns.  Being eco-friendly is important to us.