FAQs

Our Process
Most of our ceramics are hand-thrown and fired 3 times up to 1260C.  We glaze after the 1st firing.  Illustrations are added between the 2nd and final turn in the kiln.  Being handmade, no two pieces are ever completely alike.  It’s the small differences that make handmade work so appealing.

Product Info + Care
Our ceramics are food-safe and lead-free.  Images are integral to the glaze and won’t fade over time.  Handmade ceramics love a little TLC. Please wash by hand and avoid thermal shock such as caused by use in a microwave oven.

Delivery
Most orders are dispatched from Hythe, Uk within 24 hours of receipt.  Smaller parcels are sent by Royal Mail, larger ones travel by Courier.

Estimated delivery time: UK 1-2 days / International 3-10 days.

Returns
We take great care with packaging and breakages are rare.  Should it happen to you, please email us in the first instance attaching photos of the affected item and packaging within 24 hours of receipt and we will replace or refund as required.  The same applies, should you be unhappy with your purchase.  A £6 restocking fee applies. Unfortunately we cannot refund postage.

Custom Orders
As a rule, we cannot accept custom orders. However, if there’s something you’ve set your heart on, please feel free to contact us to discuss.

Custom orders cannot be returned.

Planet Love
We use responsibly sourced materials and harvest solar energy to power our kilns.  All surplus raw material is recycled.