FAQs

ZAN + ME

FAQs

Our Process
Our ceramics are hand-thrown and built by Mecki.   They go through 3 firing cycles taking 30 hours with the kiln temperature reaching 1260C.   We glaze after the 1st firing.  Zanna's illustrations are added between the 2nd and final turn in the kiln.

Small variations of form or glaze are part of the hand-made process.  It’s these differences that give each piece its unique character and add to its artisan charm.


Use
Our ceramics are food-safe and lead-free.  Illustrations are integral to the glaze and won’t fade over time.  Although stoneware is very strong, to preserve its beauty longterm, we advise hand-washing and only occasional oven use.


Delivery
Orders are packaged and dispatched from Hythe, Uk within 24 hours of receipt.  Smaller parcels are sent by Royal Mail.  Larger boxes travel by Courier.

Estimated delivery time: UK 1-2 days / International 3-10 days.


Returns
We take great care with packaging and breakages are rare.  Should it happen to you, please email us a photo of the damaged item within 24 hours of receipt and we will replace or refund as required.  The same applies, should you be unhappy with your purchase.  Unfortunately we cannot refund postage.


Custom-Orders
If there’s something you’ve set your heart on, please do contact us to discuss.


Planet Love
We use responsibly sourced materials and harvest solar energy to power our kilns.  All unused raw materials are recycled.  We are 100% against waste.