FAQs

ZAN + ME

FAQs

Our Process
Most of our ceramics are hand-thrown and fired 3 times up to 1260C.  We glaze after the 1st firing.  Illustrations are added between the 2nd and final turn in the kiln.  Although very similar, no two pieces are completely alike.  It’s these differences that make handmade work so appealing.

Use
Our ceramics are food-safe and lead-free.  Illustrations are integral to the glaze and won’t fade over time.  Handmade ceramics love a little TLC - so hand-washing is recommended.

Delivery
Orders are dispatched from Hythe, Uk within 24 hours of receipt.  Smaller parcels are sent by Royal Mail, larger ones travel by Courier.

Estimated delivery time: UK 1-2 days / International 3-10 days.

Returns
We take great care with packaging and breakages are rare.  Should it happen to you, please email us a photo of the damaged item within 24 hours of receipt and we will replace or refund as required.  The same applies, should you be unhappy with your purchase.  Unfortunately we cannot refund postage.

Custom-Orders
If there’s something you’ve set your heart on, please do contact us to discuss.

Planet Love
We use responsibly sourced materials and harvest solar energy to power our kilns.  All surplus raw material is recycled.